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Quick ViewAchievement Orientation
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Quick ViewActive Listening
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Quick ViewActive Listening
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Quick ViewAssertiveness
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Quick ViewBuilding Business Culture:Defining the code of conduct
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Quick ViewBuilding Organisational Culture
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Quick ViewBuilding Trust
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Quick ViewBusiness Communication: Non Verbal
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Quick ViewBusiness Communication: Verbal Communication and Telephone Etiquette
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Quick ViewBusiness Communication: Written
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Quick ViewBusiness Leadership
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Quick ViewCreating Initial Impression
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Achievement Orientation
The course is about understanding what is achievement orientation, realise the importance of Goals, develop a review mechanism to monitor and track progress and handle pressure during Stretch assignments.
Duration : 38 min
Active Listening
Explains the mindset required to be an active listener and a benefits of it
Duration : 15 min
Active Listening
Explains the importance of providing active feedback after listening.
Duration : 10 min
Assertiveness
This course will introduce the learners to the concept of assertiveness and its techniques. It will also help them understand the difference between assertiveness and agressiveness. In addition to this, after taking this course the learners will be well equipped to deal with difficult people.
Duration : 30 min
Building Business Culture:Defining the code of conduct
Culture illustrates the accepted norms and values and traditional behaviour of a group. One definition of culture is “the way a we do things around here”. However, culture also evolves over time. The culture of each country has its own beliefs, values and activities. In other words culture can be defined as an evolving set of collective beliefs, values and attitudes.
Culture is a key component in business and has an impact on the strategic direction of business. Culture influences management, decisions and all business functions from accounting to production. You may now be thinking predominantly about national culture but this is only one aspect, business culture is its own unique dimension that includes getting off on the right foot, meetings, negotiation, formalities, social media use, internships and work placements and other elements which are highlighted on this website.
Business culture is related to behaviour, ethics, etiquette and more. A business culture will encompass as organisation’s values, visions, working style, beliefs and habits.
Building Organisational Culture
The key to a successful organization is to have a culture based on a strongly held and widely shared set of beliefs that are supported by strategy and structure. When an organization has a strong culture, three things happen: Employees know how top management wants them to respond to any situation, employees believe that the expected response is the proper one, and employees know that they will be rewarded for demonstrating the organization’s values.
Building Trust
This module presents us with few guidelines that will help to develop trust at work.
Duration : 8 min
Business Communication: Non Verbal
The key to a successful organization is to have a culture based on a strongly held and widely shared set of beliefs that are supported by strategy and structure. When an organization has a strong culture, three things happen: Employees know how top management wants them to respond to any situation, employees believe that the expected response is the proper one, and employees know that they will be rewarded for demonstrating the organization’s values.
Here are some types of nonverbal communication and the effects they can have on the success of your communication:
Facial expressions: Your teenage cousin we referred to at the beginning of this section might have told you he was happy, but his apathetic facial expression may have communicated different information. Facial expressions—happy, sad, angry—help you convey your message. Be aware of your facial expression when you talk and particularly when you listen, which is when it’s easy to forget.
Gestures: When you speak, a gesture can make your message stronger. Pointing out something you want your listener to look at more closely is an example of nonverbal communication that makes your message understood. Motioning warmly toward a coworker who deserves special recognition, making a fist to show frustration or anger, such gestures help further engage your audience when you speak.
Proximity: How close you are to your audience when you speak sends a nonverbal message. If your size is imposing and you leave a very small distance between you and your listener, it’s likely your nonverbal communication will be a bit threatening. On the other hand, giving someone too much space is an awkward nonverbal communication that might confuse your listener.
Touch: Shaking an audience member’s hand, putting your hand on his shoulder: these are nonverbal cues that can affect the success of your message. Touch communicates affection, but it also communicates power. In fact, when women touch a listener, it’s often assumed that they’re being affectionate or conveying empathy, but when a man touches a listener, it can be taken as a sign of communicating power or even dominance.
Eye contact: Making and maintaining eye contact with an audience when you’re verbally communicating or listening communicates to the other party that you’re interested and engaged in the conversation. Good eye contact often conveys the trait of honesty to the other party.
Appearance: Your clothing, hair, and jewelry are also a part of nonverbal communication. If you put a dachshund pin on your lapel each morning (because you have a pet dachshund), that says something about you as a person. Similarly, the quality and condition of your clothing, how it fits, if it’s appropriate for the season—all of these things speak nonverbally about you as a communicator.
Business Communication: Verbal Communication and Telephone Etiquette
Communicating over the phone remains an important tool for businesses. Despite digital customer service communication advancements including email, texting and automated answering services, customers continue to use the telephone as their initial point of contact. Phone calls are often the first positive impression a client or customer will have of your business.
Business Communication: Written
Written communication allows businesses to communicate developments, expectations and legalities to employees and contacts in the outside world. While traditional hard copies of written communication in business are still prevalent, email and online communication has become increasingly common. Given the important of written communication, it’s a good idea to understand the basics to apply best practices to your own business.
Business Writing
This module focuses on concept of business writing and how to write emails, reports, proposal and business letters. This course demonstrates how to proof read and write more efficiently and powerfully.
Duration : 30 min
Creating Initial Impression
The course is about understanding how to create great initial impressions using perception, appearance and communication.
Duration : 34 min