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Quick View10 Soft Skills You Need (ES001)
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Quick ViewAttention in Meetings (LP089)
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10 Soft Skills You Need (ES001)
As per dictionary “Soft Skill” is personal attributes that enable someone to interact effectively and harmoniously with other people.
Unlock your fullest career potentials, with these ten powerful soft skills that most people tend to overlook!
With Getting to your career apex, you’re faced with a war path.
Your professional skill, is your weapon; and attaining excellence with your soft skills capabilities is the ammo!
Professional expertise and soft skills must go hand in hand, if you hope to work less hard, and begin to work smarter.
10 soft skills you need, is that ultimate boost you require to refine, and transform you into the version of yourself, that enviably dominates your field via fluid professionalism, made possible by excellent communication skills.
We help you learn how to harness and improve your communication in the workplace.
We help you improve every aspect of your work life, and ultimately skyrocket your productivity.
We help you transform into your workplace’s go-to critical problem solver.
4 Team Stages (LP076)
The 4 Team Stages as introduced by Bruce Tuckman are briefly overviewed in this video.
A Positive Response to Customers (LP077)
This 1 minute video describes how to change a potentially negative response to sounding more positive when dealing with customers. Five things you can remember when responding to customers and avoid sounding negative.
Abusive Customers (LP001)
This 10 minute video module explains what is included in abusive behavior from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response.
Abusive Customers (LP078)
Abusive customers may swear at you, call you names or even threaten you. This video outlines a number of steps you can follow to deal with them. Remember to always follow your company procedures.
Acknowledge Customer Contact (LP080)
Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry or visit as soon as they arrive, they feel welcomed and important. If you ignore a customer either unintentionally or deliberately, you have created a negative impression and immediately tell the customer they are not that important. Here we share some ideas on how we can acknowledge customer contact effectively.
Administrative Office Procedures (ES002)
No administration will be acceptable unless the staffs are polite and pleasant to one another.
Administrative office procedures may not be elegant, but they are essential to the success of any organization. A well-run office prevents miscommunication and tends to eradicate frequent errors. By keeping the administrative office a priority, you can develop consistent rules and practices with employee awareness and buy-in to ensure that the work atmosphere runs efficiently.
By the end of this course, you will be able to:
Organize a binder
Develop procedures
Prepare checklists
Understand succession planning
Collect the correct tools
Administrative Support (ES003)
If the phrase “less is more” were a person, it would be the administrative support personnel.
Being able to stay out of sight, and work the establishment puppets strings seamlessly, is a feat that only the administrative greats can accomplish.
The administrative support course takes you on a journey of enlightenment that teaches you:
Uncanny resource and time management.
Effective communication and skillful collaborations.
Teaches up and coming administrative personnel to be out of sight, but never out of mind, and how to be ultimately indispensable.
It Arms experienced administrative personnel with know-hows, that help refine their work processes, to tie in with the present times.
Adult Learning – Mental Skills (ES004)
It’s like storing away a ton of valuables and losing the safe’s combination
Working your cognitive processes to adequately express your mental capabilities in regards to intellect, on some days, is quite the uphill task.
The adult learning mental skills course, turns to bloom’s taxonomy domain of knowledge and intellect, to help you harness the entirety of your mental capabilities to:
Help you discover how you can up your mental capabilities via the cognitive domain
Help maintain control of intellectual expression, and to be the best version of your professional self.
Adult Learning – Physical Skills (ES115)
Okay, so, they told you how it’s done in college, what next?
How it sounds in your head, and how you actually bring it to fruition, is a whole different story, ladies and gentlemen.
Our adult learning physical skills course, enlightens you on how best to navigate seamlessly and conquer your physical surroundings, primarily in the workplace. We also help you:
Tackle the psychomotor domain, in relations to other domains of blooms taxonomy, to help you refine, and match your physical skills, to your mental capabilities understand how best to coordinate and harness your self-expression, and successfully navigate your physical surroundings.
Anger Management (ES005)
Everybody loses it sometimes, but what if I told you that you never had to?
It could be a physical or mental shove that sends you over the edge.
Sometimes, we are lucky even to find our way back up, by hanging onto the said edge.
Sometimes, our lives like we know it may have been ruined forever at that moment.
The Anger management workshop gives you a permanent handle on the loss of control, and also:
Arms you with constructive coping and planning anger management skills.
How to identify your triggers, and stop them in their tracks.
Teaches you what do when you get angry, harnessing, and converting that anger into a powerful asset.
Appreciative Inquiry (ES006)
Okay, so, telling them that they suck at their job hasn’t solved the problem, what now?
The success or failure of your establishment largely lies in the hands of your employees.
The appreciate inquiry course, helps you focus more on the positive, and strong points of your employees. This ultimately leads to a shift in the general work place, propelling it towards the positives. It:
Teaches you how to effect positive change in your establishment via appreciative inquiries.
Teaches you the benefits of strengthening your work relationships with your employees, to make for a more harmonious work environment.
Archiving and Records Management (ES007)
Proper Record Management ensures that yesterday’s business provides today’s solutions. The ability to archive records is essential to success because it offers liability protection, privacy protection, saves costs, and promotes regulatory compliance, organizational productivity, and efficiency. The participant of this program gets to:
Learn the various formats of record-keeping like reports, databases, and charts
Learn how failure to produce data at a moment’s notice can damage customer relations, weaken employee morale, and lead to legal troubles.
Control record-keeping redundancies and properly manage office space
Create various adaptations of records, giving them high evidential value
Assertive Behaviour (LP088)
Demonstrating how assertive behaviour gets better results over passive or aggressive behaviour. This video is actually 1min 29 secs long due to the clips it uses.
Assertiveness and Self Confidence (ES008)
Wouldn’t you want to be more in control of situations that are important to you? This course helps you to attain a perfect level of assertiveness for productivity in a professional environment. By the end of this course, you will:
Know the difference between dominance and leadership
Exude high self-esteem to build trust and open more opportunities
Increase your influence and strength even when confronted by a more dominant character of influence
Attention in Meetings (LP089)
This video shares some ways that you can stay on track during meetings. We will often find our minds wandering or thinking of other things. Follow these tips to help you stay focused and contributing.