Abusive customers may swear at you, call you names or even threaten you. This video outlines a number of steps you can follow to deal with them. Remember to always follow your company procedures.
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Some people speak a little too fast. If you struggle to slow down your speech, try some of the tips in this video. People can speak 120-250 words a minute no problem, so aim for the lower end of the scale by using these tips. Remember, speaking too slow can be as frustrating as speaking too fast, so ensure you get a happy medium.
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