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Customers just want to know what is happening. If you acknowledge a customer’s initial enquiry or visit as soon as they arrive, they feel welcomed and important. If you ignore a customer either unintentionally or deliberately, you have created a negative impression and immediately tell the customer they are not that important. Here we share some ideas on how we can acknowledge customer contact effectively.
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This video shares what conflict is and how to better collaborate to get a win / win resolution.
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This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.
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A webinar might just be the missing link in your quest to reach out to your teeming audience. Webinars are like independent movies that leave your audience inspired. Our Webinar module is designed to help you excel at the highly underrated marketing tactic. Our failsafe webinar course prepares you to:
Create more interactive marketing content presentations for your audience
Attract more business to your company through attendees Tackle broad topics such as SEO, Search Engine Marketing, and Social Media Marketing
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Understanding and showing empathy are key skills to help get on side with a customer. This video outlines some things you can do to build on these skills
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