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LITA Lean IT Foundation
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Blockchain Foundation – Applications of Blockchain
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₹999.00 ₹649.00
Course Description
The industry-recognized CCC Blockchain Foundation provides various practical exercises that allow you to experience two of the most popular cryptocurrencies – Bitcoin and Ethereum. The course’s exposure to real-life blockchain and crypto trading ensures the knowledge you gain is ready to be implemented.
Through Blockchain Trails, you will follow a guided path that helps you develop your knowledge through a series of short learning interventions. Every module comprises videos, animations, exciting quizzes/exercises, and downloadable study material. Participants can learn at their own pace, engaging with the media format that best fits their learning behavior.
Once the certification exam is passed, you are awarded a diploma and digital badge officially recognizing you have achieved the CCC Blockchain Foundation certification and are now a member of the Cloud Credential Council’s global community.
Course Outline
• Applications of Blockchain technology
• Evolution of Blockchain Ecosystem
• Use cases of Blockchain
• Blockchain Use Cases
Target Audience
The following departments benefit from CCC Blockchain Foundation-certified professionals:
• Administrative/Management
• Finance & Accounting
• Legal
• Marketing & Sales
• Operations
• Research & Development
• Other
CCC Blockchain Foundation jobs include:
• Accountants
• Consultants & Service Providers
• CXO’s, Board Members, & Business Operation Heads
• Developers
• Investment Bankers & Advisors
• IT Architects
• Legal Consultants
• Marketing & PR Professionals
• Project Managers
• Quality Engineers
• Security Professionals / Administrators
• Supply Chain Managers
• Technology Enthusiasts, Venture Capitalists & Investors
Learning Objectives
At the end of this Trail, you will be able to:
• Identify the different use cases of blockchain
• Describe the applications of blockchain technology
Once you become CCC Blockchain Foundation-certified, you will be able to:
• Understand the history and origin of blockchain
• Explain the features and components of the blockchain
• Identify and explain different types of blockchain
• Describe blockchain applications and use cases
• Explain the working of blockchain technology
• Describe the concept of mining and how it is done
• Give an overview of crypto-economics and crypto trading
• Enlist different types of cryptocurrencies
• Explain the concept of Bitcoin and Ethereum
• Explain Enterprise Ethereum Alliance and Hyperledger
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Fast Track to ITIL® 4 | Capability Track
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₹999.00 ₹649.00
Course Description
The Fast Track is a 100% self-study program that we’ve designed for learners who have collected credits in the ITIL v3 Scheme and want to obtain enough credits to be eligible to enter into the ITIL Managing Professional Transition module and transition to the ITIL 4 Managing Professional Level in the second half of 2019.
To be eligible to take the ITIL Managing Professional Transition module, a learner needs 17 or more ITIL v3 credits or has to be an ITIL v3 Expert. Learners who have less than 17 credits will have to either gain those 17 ITIL v3 credits or start with ITIL 4 Foundation if they wish to continue their ITIL journey. The ITIL Fast Track is a special self-study program which helps your learners obtain the necessary 17 credits in the best way to help your learners transition in the most convenient, effective, and economical way.
The Fast Track to ITIL 4 provides access to all Capability or Lifecycle Modules, allowing learners to pick and choose the modules relevant to get to 17 credits.
The ITIL Fast Track reduces 15 to 20 days of classroom attendance to only self-study time and eliminates the need to wait for the advanced ITIL 4 modules to become available. learners can acquire all the knowledge through the ebooks and we offer dedicated email support by an AXELOS lead architect member. This makes using the Fast Track more cost-effective, faster and offers the learner the chance to be amongst the first professionals to earn the ITIL Managing Professional title.
Because learners will probably already hold one or more ITIL v3 certifications, it may be relevant for a learner to continue in one of the two following routes, depending on which certifications a learner currently already holds or what the main focus of the learner is:
Fast Track to ITIL 4 – Lifecycle Route (17 credits)
Fast Track to ITIL 4 – Capability Route (18 credits)
Course Outline
Fast Track to ITIL 4 – Capability Route
Operational Support and Analysis (OSA)
• Event Management
• Incident Management
• Request Fulfilment
• Problem Management
• Access Management
• Service Desk
• Common OSA Functions and Roles
• Technology and Implementation Considerations
Planning, Protection and Optimization (PPO)
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security management
• Demand Management
• Roles and Responsibilities
• Technology and Implementation Considerations
Release, Control and Validation (RCV)
• Service Transition
• Change Management
• Release and Deployment Management
• Service Validation and Testing
• Request Fulfillment
• Change Evaluation
• Knowledge Management
• Technology and Implementation Management
Service Offerings and Agreements (SOA)
• Introduction to Service Offerings and Agreements
• Service Portfolio Management
• Service Catalogue Management
• Service Level Management
• Demand Management
• Supplier Management
• Financial Management for IT Services
• Business Relationship Management
• Roles and Responsibilities
• Technology and Implementation Considerations
Target Audience
• IT Management
• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators
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ITIL® V3 Practitioner | eLearning
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₹18,999.00 ₹14,999.00
Course Description
Participants learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps them improve practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give learners ongoing support throughout their improvement journey.
Course Outline
Module 1: Course Introduction
• Course Learning Objectives
• Course Agenda
• Module Learning Objectives
• Topics Covered in This Module
• Scenario-based Learning
• Course Structure
• Certification
• The CSI Approach
• Guiding Principles
• Get to Know Each Other
Module 2: The Journey
• Intent and Context References
• Relevant Glossary Terms Module
• Learning Objectives
• A Message from the CEO
• Current Challenges
• The CSI Approach: What is the vision? Where are we now? What is the vision? Where are we now?
• The Assignment Sources and Inputs
• Decision Time!
• Debrief Template: Elevator Pitch
• Template: SWOT Analysis
• Template: Stakeholder Analysis Worksheet
• Template: Orientation Worksheet
• Template: CSI Register
Module 3: Organizational Change Management (OCM)
• Intent and Context References
• Relevant Glossary Terms
• Module Learning Objectives
• Topics Covered in This Module
• Purpose and Approaches
• Essentials for Successful Improvement
• Implementing a Successful Change
• Continual Improvement of OCM
Module 4: The Desire
• Intent and Context References
• Relevant Glossary Terms
• Module Learning Objectives
• The CSI Approach: Where do we want to be? Where do we want to be?
• Vision to Measurement
• Trail Our Goals and Value
• Never Lose the Big Picture!
• Company Requirements
• The Assignment Sources and Inputs
• Presenting the Power of the Story
• Debrief Template: Presentation Worksheet
• Template: Stakeholder Worksheet
• EJ Airways
• CSI Register
Module 5: Communications
• Intent and Context
• References
• Relevant Glossary Terms
• Module Learning Objectives
• Topics Covered in This Module
• Good Communication
• Communication Principles
• Communication Techniques
• Types of Communication
Module 6: The Roadmap
• Intent and Context
• References
• Relevant Glossary Terms
• Module Learning Objectives
• The CSI Approach: How do we get there? How do we get there?
• Refresher: Five Major Aspects of Service Design
• Refresher: Balanced Scorecard
• Mixing Frameworks and Methods
• A Message from Lynda, Head of PR
• The Assignment Sources and Inputs
• Getting into Character: You are EJ Airways!
• A Message from the CEO
• Meeting Time
• Debrief
• Template: Implementation Plan (including RACI and Workshop Checklist)
• Template: Meeting Notes Template: Balanced Scorecard
Module 7: Metrics and Measurements
• Intent and Context
• References
• Relevant Glossary Terms
• Module Learning Objectives
• Topics Covered in This Module
• Metrics and Measurements in CSI
• Cascades and Hierarchies
• Metrics
• Categories
• Assessments Reporting
Module 8: Check, Control, and Redirect
• Intent and Context
• References
• Relevant Glossary Terms
• Module Learning Objectives
• The CSI Approach: Did we get there? Did we get there?
• Refresher: DIKW Model Benefits Realization
• Progress Iteratively
• The Assignment
• Sources and Inputs
• Analysis Time
• Stop Your Work
• Discussion Time
• Debrief Template: Communications Campaign Checklist
• Template: Report Worksheet CSI Register
• Template: Benefits Realization Review
• Email: Automated Baggage Drop
• Email: Baggage Handling System
• Email: Internet on Board
• Memo: Culture Impacts
Module 9: Stay Tuned
• Intent and Context
• References
• Relevant Glossary Terms
• Module Learning Objectives
• The CSI Approach: How do we keep the momentum going? How do we keep the momentum going?
• Resistance Management Plan
• Reinforcement with Balanced Diversity
• The Assignment Sources and Inputs
• CEO’s State of Mind
• Debate Time
• Debrief
• Template: Resistance Management Plan
Module 10: Guiding Principles
• Intent and Context
• References
• Relevant Glossary Terms
• Module Learning Objectives
• Topics Covered in This Module
• The Guiding Principles
• Applying the Guiding Principles
Module 11: Exam Preparation Guide
Target Audience
This course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large.
Learning Objectives
At the end of this course, learners are able to:
• Explain the different ITSM concepts that are essential drivers of CSI
• Apply the ITSM guidance principles in a real-world context
• Apply the CSI approach to manage improvements in a given organizational context
• Connect and align ITIL with other frameworks, good practices, and methodologies
• Use measurements and metrics to enable continual improvement
• Communicate effectively to enable CSI
• Apply OCM to support continual improvement
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  ITIL® V3 Practitioner | eLearning

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