The Fast Track is a 100% self-study program that we’ve designed for learners who have collected credits in the ITIL v3 Scheme and want to obtain enough credits to be eligible to enter into the ITIL Managing Professional Transition module and transition to the ITIL 4 Managing Professional Level in the second half of 2019.
To be eligible to take the ITIL Managing Professional Transition module, a learner needs 17 or more ITIL v3 credits or has to be an ITIL v3 Expert. Learners who have less than 17 credits will have to either gain those 17 ITIL v3 credits or start with ITIL 4 Foundation if they wish to continue their ITIL journey. The ITIL Fast Track is a special self-study program which helps your learners obtain the necessary 17 credits in the best way to help your learners transition in the most convenient, effective, and economical way.
The Fast Track to ITIL 4 provides access to all Capability or Lifecycle Modules, allowing learners to pick and choose the modules relevant to get to 17 credits.
The ITIL Fast Track reduces 15 to 20 days of classroom attendance to only self-study time and eliminates the need to wait for the advanced ITIL 4 modules to become available. learners can acquire all the knowledge through the ebooks and we offer dedicated email support by an AXELOS lead architect member. This makes using the Fast Track more cost-effective, faster and offers the learner the chance to be amongst the first professionals to earn the ITIL Managing Professional title.
Because learners will probably already hold one or more ITIL v3 certifications, it may be relevant for a learner to continue in one of the two following routes, depending on which certifications a learner currently already holds or what the main focus of the learner is:
Fast Track to ITIL 4 – Lifecycle Route (17 credits)
Fast Track to ITIL 4 – Capability Route (18 credits)
Course Outline
Fast Track to ITIL 4 – Lifecycle Route
Service Strategy (SS)
Introduction to Service Strategy
Service Strategy Principles
Service Strategy Processes
Governance
Organizing for Service Strategy
Technology Considerations
Implementing Service Strategy
Challenges, Critical Success Factors, and Risks
Exam Preparation Guide
Service Design (SD)
Service Design Principles
Service Design Processes
Service Design Technology Related Activities
Organizing for Service Design
Consideration of Technology
Implementation and improvement of Service Design
Service Transition (ST)
Service Transition Principles
Service Transition Processes
Managing People Through Service Transition
Organizing for Service Transition
Technology Considerations
Implementing and Improving Service Transition
Challenges, CSFs and Risks
Service Operation (SO)
Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing for Service Operation
Technology Considerations
Implementation of Service Operation
Challenges, Critical Success Factors and Risks
Continual Service Improvement (CSI)
Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
CSI Methods and Techniques
Organizing for CSI
Technology Considerations
Implementing CSI
Critical Success Factors and Risks
Fast Track to ITIL 4 – Capability Route
Operational Support and Analysis (OSA)
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Service Desk
Common OSA Functions and Roles
Technology and Implementation Considerations
Planning, Protection and Optimization (PPO)
Capacity Management
Availability Management
IT Service Continuity Management
Information Security management
Demand Management
Roles and Responsibilities
Technology and Implementation Considerations
Release, Control and Validation (RCV)
Service Transition
Change Management
Release and Deployment Management
Service Validation and Testing
Request Fulfillment
Change Evaluation
Knowledge Management
Technology and Implementation Management
Service Offerings and Agreements (SOA)
Introduction to Service Offerings and Agreements
Service Portfolio Management
Service Catalogue Management
Service Level Management
Demand Management
Supplier Management
Financial Management for IT Services
Business Relationship Management
Roles and Responsibilities
Technology and Implementation Considerations
Target Audience
IT Management
IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators
Learning Objectives
Each module has its own learning objectives, which can be found here:
The industry-recognized CCC Blockchain Foundation provides various practical exercises that allow you to experience two of the most popular cryptocurrencies – Bitcoin and Ethereum. The course’s exposure to real-life blockchain and crypto trading ensures the knowledge you gain is ready to be implemented.
Through Blockchain Trails, you will follow a guided path that helps you develop your knowledge through a series of short learning interventions. Every module comprises videos, animations, exciting quizzes/exercises, and downloadable study material. Participants can learn at their own pace, engaging with the media format that best fits their learning behavior.
Once the certification exam is passed, you are awarded a diploma and digital badge officially recognizing you have achieved the CCC Blockchain Foundation certification and are now a member of the Cloud Credential Council’s global community.
Course Outline
Overview of Other Blockchain Frameworks
Predicting the Future of Blockchain
Target Audience
The following departments benefit from CCC Blockchain Foundation-certified professionals:
Briefly explain the overview of other blockchain frameworks
Predict the future of blockchain
Explain the blockchain risks and challenges
Explain the relationship of different technologies such as the Internet of things, artificial intelligence, cybersecurity, business continuity planning with blockchain
Once you become CCC Blockchain Foundation-certified, you will be able to:
Understand the history and origin of blockchain
Explain the features and components of the blockchain
Identify and explain different types of blockchain
Describe blockchain applications and use cases
Explain the working of blockchain technology
Describe the concept of mining and how it is done
Give an overview of crypto-economics and crypto trading
Enlist different types of cryptocurrencies
Explain the concept of Bitcoin and Ethereum
Explain Enterprise Ethereum Alliance and Hyperledger
The skills and objectives in this course cover the Microsoft Windows 10 (MD-100) certification, and will help you prepare for Microsoft 365 Certified: Modern Desktop Administrator Associate workload.
This course is intended to help participants acquire the skills and expertise required to take and pass the first of two Microsoft exams relevant to Microsoft 365 Certified: Modern Desktop Administrator Associate Certification. This is one of the most common certifications on the current IT pro qualification list which requires the following exams :- MD-100: Windows 10-MD-101: Managing Modern Desktops.
This course dives into the skills needed to deploy Windows 10; manage devices and data; configure connectivity; and maintain Windows 10 as part of a Microsoft 365 platform.
Dive in and start learning the premium concept that will get you up and running quickly along the path to acing your MD-100 exams and to become a Professional Windows desktop Administrator. REGISTER TODAY!
The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
Course Outline
Course Introduction Module 1: Organization and Culture
Organizational Structures
Team Culture
Continuous Improvement
Collaborative Culture
Customer-Oriented Mindset
Positive Communication
Module 2: Effective Teams
Capabilities, Roles and Competencies
Workforce Planning
Employee Satisfaction
Management
Results Based Measuring and Reporting
Module 3: Information Technology to Create, Deliver and Support
Service Integration and Data Sharing
Reporting and Advanced Analytics
Collaboration and Workflow
Robotic Process Automation
Artificial Intelligence and Machine Learning
CI/CD
Information Model
Module 4: Value Stream
Anatomy of a Value Stream Designing a Value Stream
Value Stream Mapping
Module 5: Value Stream to Create, Deliver and Support Services
Value Stream for Creation of a New Service
Module 6: Value Stream for User Support
Value Stream Model for Restoration of a Live Service
Module 7: Prioritize and Manage Work
Managing Queues and Backlogs Shift-Left Approach
Prioritizing Work
Module 8: Commercial and Sourcing Considerations
Build or Buy
Sourcing Models
Service Integration and Management
Target Audience
The ITIL® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Its target audience includes but is not limited to:
Business Managers
Business Process Owners
IT Consultants
IT Developers
IT Management
IT Support Staff
Service Providers
System Integrators
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
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