This 10 minute video explains ways to handle complaints effectively and what to include in a complaints handling process.
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This 1 minute video gives you a 4 step process to respond to negativity and negative comments. It follows the P.A.S.S. technique
This 1 minute video gives three specific ways to help build resilience.
This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues.
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