Conflict Resolution Skills (ES025)



The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”

At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:

Negotiate, adjudicate, and mediate to mitigate disputes
Conflict resolution theories and models
Deal with anger, contain your emotions, and resolve conflicts with facts


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