Create A Customer Care Team Culture (SE006)



Training your people effectively can reduce costs and improve profits !

Are You Wasting Money On Training?

Did you know that a lot of training in a business is a waste of time and money?
That the only thing it often adds is a cost to the company ledger?
Knowing how to create training that works will help you increase profits and increase the value of the staff you have in your business.
Effective Training?

So how do you know if your training is going to be effective?
How do you know if it will actually help you develop your staff and deliver a result that adds value to your business?
Good training delivers tangible and measurable benefits.
Bad training just costs a business time and money.
Teaching Method:

This course is a collaboration between Mark Timberlake and Stephen Mather.Stephen has developed the ProPeC system of business improvement after spending many years in the business improvement sector. It is a revolutionary, yet simple system, that will give you business improvements fast. It is this system that we will use to help you improve your own training systems.

This Course For

If you answer yes to any of the following questions, then this course is for you.

Are you a business owner who needs to invest in training but wants to do that without wasting money?
Are you a manager who has responsibility for delivering training at the sharp end of business?
Are you a Human Resources manager or member of a HR team that implements training?
Are you a CEO or Director that wants to understand if the training in your organisation is targeted and meeting core business objectives?
Are you a manager or HR professional who wants to improve their career prospects?


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