This course explains how to utilize the GROW model as a performance conversation process, employ the various Do’s and Don’ts of a performance conversation, align employee efforts with the needs of the organization, enable the team member to identify the areas of development, conduct an effective performance conversation.
This course will introduce the learners to the concept of assertiveness and its techniques. It will also help them understand the difference between assertiveness and agressiveness. In addition to this, after taking this course the learners will be well equipped to deal with difficult people.
This module is driven by few real life scenarios which will guides learner on negotiation skills. The course explains the process by which both parties strive to compromise or agree while avoiding argument and dispute. The ability to negotiate requires a good mix of interpersonal and communication skills used together to bring the desired result.