This one minute video explains what Customer Effort is, what Customer Effort Score means and four ways to reduce customer effort.
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In this video, you will learn four key tips on how to have a value led sales conversation rather than on price.
In this video, we explain how to help overcome the natural stress response – Flight, Fight or Freeze. A simple 4 step process to help is described.
We often get confused by these terms. This video briefly explains the difference and reasoning behind all three.
This video shares what conflict is and how to better collaborate to get a win / win resolution.
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