Customer Service (ES031)



“It takes months to find a customer, one second to lose one.” – Vince Lombardi

Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:

Evaluate and anticipate different types of customer interactions
Master in-person and over-the-phone clientele management Handle irate customers and reading stress-triggering situations and determining the best outcome Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning Deal with situations in a holistic approach


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