The course explains about realisation the importance of customer relations, build and sustain customer relations, deal with customer complaints and to create a customer-focused culture.
Duration : 38 min
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This course focuses on how to manage time proactively and productively. This course enables the learner to use tips and techniques to make best use of time. This course also enables the learner to manage workplace effectively in order to save time.
This module is driven by few real life scenarios which will guides learner on negotiation skills. The course explains the process by which both parties strive to compromise or agree while avoiding argument and dispute. The ability to negotiate requires a good mix of interpersonal and communication skills used together to bring the desired result.
This course facilitates an understanding of sexual harassment. This course helps us understand different situations leading to sexual harassment. This course helps the learner to perform necessary steps to prevent sexual harassment.
This module is designed to help an individual develop and enhance their email writing skills. It includes practical tips, relevant examples and strategies for effective email communication.
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