The course explains about realisation the importance of customer relations, build and sustain customer relations, deal with customer complaints and to create a customer-focused culture.
Duration : 38 min
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This module will help us introduce the concept of Emotional Intelligence. It will guide and help to think about how developing Emotional Intelligence can improve relationships with others.
This course will introduce the learners to the concept of assertiveness and its techniques. It will also help them understand the difference between assertiveness and agressiveness. In addition to this, after taking this course the learners will be well equipped to deal with difficult people.
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