Customer Support (ES032)



There is only one boss. The customer―and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

What distinguishes successful companies from others that fail to get by is excellent customer support. Consumers are increasingly preferring products and companies focused purely on customer satisfaction – beyond both product consistency and low costs

While the fundamental purpose of a business is to get and keep customers, This course will teach you how to build top-notch customer service skills.

Upon completion, participants will be able to:

Appreciate what Customer Service is, and why it is important
Understand the changing nature of customer expectations and how to meet them Learn how to solve the three main types of customer problems Deal confidently and assertively with difficult people Use communication skills effectively and overcome barriers Understand which personal skills will help you in your role See how exceptional customer service is based on six areas Know how great customer service benefits everybody involved


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