We all get criticised in our lives – it’s how we deal with it that makes the difference. This video explains how we can better deal with negative feedback or criticism.
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This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.
Understanding and showing empathy are key skills to help get on side with a customer. This video outlines some things you can do to build on these skills
In this video, we explain how to help overcome the natural stress response – Flight, Fight or Freeze. A simple 4 step process to help is described.
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