Description
How to handle customers or colleagues who think they know better and have lots of information.
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Dealing with Know-it-all Customers (LP129)
₹249.00
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In this video, you will learn four key tips on how to have a value led sales conversation rather than on price.
Resolving Arguments (LP218)
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This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues.
Responding to Negativity (LP220)
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This 1 minute video gives you a 4 step process to respond to negativity and negative comments. It follows the P.A.S.S. technique
Vision, Mission & Values (LP239)
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We often get confused by these terms. This video briefly explains the difference and reasoning behind all three.
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