Identify techniques and applications of coaching, apply the GROW model in the coaching process, discuss the process of feedback , learn how to give and receive feedback , apply the STAR/AR Model of feedback.
Duration : 38 min
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The course explains about realisation the importance of customer relations, build and sustain customer relations, deal with customer complaints and to create a customer-focused culture.
This process describes the basic idea of decision making, various issues involved in decision making process. It also explains the types, models and processes of decision making.
This module will help us introduce the concept of Emotional Intelligence. It will guide and help to think about how developing Emotional Intelligence can improve relationships with others.
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