out of 2 votes.
Identify techniques and applications of coaching, apply the GROW model in the coaching process, discuss the process of feedback , learn how to give and receive feedback , apply the STAR/AR Model of feedback.
Duration : 38 min
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The course explains about realisation the importance of customer relations, build and sustain customer relations, deal with customer complaints and to create a customer-focused culture.
out of 1 vote.
Explains how to make the telephone work effectively for you and your team.
Duration : 85 min
This process describes the basic idea of decision making, various issues involved in decision making process. It also explains the types, models and processes of decision making.
Duration : 65 min
This module will help us introduce the concept of Emotional Intelligence. It will guide and help to think about how developing Emotional Intelligence can improve relationships with others.
Duration : 10 min
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