In this video, we highlight the difference between a feature and a benefit and how important it is to link a benefit for your customer to a feature of your product or service.
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This one minute video explains what a ‘No blame apology’ is and how to phrase one.
This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.
This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues.
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