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Service Based Selling (LP221)

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Service based selling is a way of softening the sales experience. This video shows how to make sales an extension of great service.

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Vision, Mission & Values (LP239)

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We often get confused by these terms. This video briefly explains the difference and reasoning behind all three.

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Taking Ownership (LP227)

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This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.

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Storming Teams (LP225)

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When a team starts to get going, they move to the storming stage. A few key things will help the team move even further to the norming stage and in this video, we tackle those points.

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