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ITIL® 4 Foundation | eLearning – eLearning Course

1,849.00


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Description

Course Description

The core components of the course include the course videos and the self-study guide. The course videos help the participants to learn the relevant concepts through lecture videos and animations. The self-study guide is a comprehensive reading material that include the relevant concepts supported by a case study and additional examples and tips. The case study is based on a fictitious organization, ‘Axle Car Hire’ and focuses on describing how and organization adopts the ITIL 4 guidance through ITIL guiding principles, service value chain, continual improvement model, and ITIL practices.
The rich learning experience is supported by additional learning tools such as pre-reading guide, post-reading guide, and a set of quick reference cards. In addition to these core components, the learning track comprises pre-reading guide, post-reading guide, a set of quick reference cards, summary podcast, sample exams, and practice questions.

Target Audience

The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification benefits roles such as:

  • Business Managers
  • Business Process Owners
  • DevOps Team Members
  • IT Consultants
  • IT Developers
  • IT Management
  • IT Support Staff
  • Service Providers
  • System Integrators

Learning Objectives

At the end of this course, participants will be able to:
  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities.

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