ITIL® Orientation (CA182)



The ITIL® Practitioner is a highly practical course and designed in such a way that enables the candidates to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this comprehensive course, the students will learn the guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM).

The ITIL® Practitioner training course prepares the candidates for the AXELOS® ITIL® Practitioner exam which is required to achieve the ITIL Practitioner certificate. The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

Certification Details

ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

This course is certified by ITSM solutions. As per PeopleCert (the exam provider) , you need to take following steps in order to sit for the exam:

1. You pass the practice quizzes on the Integrity Training site and earn our CoC.

2. You contact ITSM Solutions directly to get a Certificate of Completion from them. ITSM may charge your for additional courseware before offering a CoC, so check with them if you have any concerns about that.

Available PDUs for this Course Series: 18

By completing this course series, you will earn 18 PDUs.

Available ITIL® Credits for this Course Series: 3

By completing this course series, you will earn 3 ITIL® Credits.

Available CEUs* for Course Series Completion: 10

By completing this course series, you can earn up to 10 CEUs.

(*CEUs are entirely dependent on the organization you are applying)

Please note: Candidates do not require to have the certification to complete this course, however the certificate is required in case the candidates are looking forward to sit in the exam or earn PDUs.

ITIL®, RESILIA™, PRINCE2®, and the Swirl logo™ are registered trade marks of the AXELOS Limited, used under permission of AXELOS. All rights reserved. All ITIL®, RESILIA™ and PRINCE2® courses are offered by itSM Solutions ATO of AXELOS Limited.


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