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This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch. You will learn some key tips on why to keep customers informed and how to do it.
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This video shares what conflict is and how to better collaborate to get a win / win resolution.
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We often get confused by these terms. This video briefly explains the difference and reasoning behind all three.
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This one minute video explains what a ‘No blame apology’ is and how to phrase one.
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