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- Course Learning Objectives
- Course Agenda
- Module Learning Objectives
- Topics Covered in This Module
- Scenario-based Learning
- Course Structure
- Certification
- The CSI Approach
- Guiding Principles
- Get to Know Each Other
- Intent and Context References
- Relevant Glossary Terms Module
- Learning Objectives
- A Message from the CEO
- Current Challenges
- The CSI Approach: What is the vision? Where are we now? What is the vision? Where are we now?
- The Assignment Sources and Inputs
- Decision Time!
- Debrief Template: Elevator Pitch
- Template: SWOT Analysis
- Template: Stakeholder Analysis Worksheet
- Template: Orientation Worksheet
- Template: CSI Register
- Intent and Context References
- Relevant Glossary Terms
- Module Learning Objectives
- Topics Covered in This Module
- Purpose and Approaches
- Essentials for Successful Improvement
- Implementing a Successful Change
- Continual Improvement of OCM
- Intent and Context References
- Relevant Glossary Terms
- Module Learning Objectives
- The CSI Approach: Where do we want to be? Where do we want to be?
- Vision to Measurement
- Trail Our Goals and Value
- Never Lose the Big Picture!
- Company Requirements
- The Assignment Sources and Inputs
- Presenting the Power of the Story
- Debrief Template: Presentation Worksheet
- Template: Stakeholder Worksheet
- EJ Airways
- CSI Register
- Intent and Context
- References
- Relevant Glossary Terms
- Module Learning Objectives
- Topics Covered in This Module
- Good Communication
- Communication Principles
- Communication Techniques
- Types of Communication
- Intent and Context
- References
- Relevant Glossary Terms
- Module Learning Objectives
- The CSI Approach: How do we get there? How do we get there?
- Refresher: Five Major Aspects of Service Design
- Refresher: Balanced Scorecard
- Mixing Frameworks and Methods
- A Message from Lynda, Head of PR
- The Assignment Sources and Inputs
- Getting into Character: You are EJ Airways!
- A Message from the CEO
- Meeting Time
- Debrief
- Template: Implementation Plan (including RACI and Workshop Checklist)
- Template: Meeting Notes Template: Balanced Scorecard
- Intent and Context
- References
- Relevant Glossary Terms
- Module Learning Objectives
- Topics Covered in This Module
- Metrics and Measurements in CSI
- Cascades and Hierarchies
- Metrics
- Categories
- Assessments Reporting
- Intent and Context
- References
- Relevant Glossary Terms
- Module Learning Objectives
- The CSI Approach: Did we get there? Did we get there?
- Refresher: DIKW Model Benefits Realization
- Progress Iteratively
- The Assignment
- Sources and Inputs
- Analysis Time
- Stop Your Work
- Discussion Time
- Debrief Template: Communications Campaign Checklist
- Template: Report Worksheet CSI Register
- Template: Benefits Realization Review
- Email: Automated Baggage Drop
- Email: Baggage Handling System
- Email: Internet on Board
- Memo: Culture Impacts
- Intent and Context
- References
- Relevant Glossary Terms
- Module Learning Objectives
- The CSI Approach: How do we keep the momentum going? How do we keep the momentum going?
- Resistance Management Plan
- Reinforcement with Balanced Diversity
- The Assignment Sources and Inputs
- CEO’s State of Mind
- Debate Time
- Debrief
- Template: Resistance Management Plan
- Intent and Context
- References
- Relevant Glossary Terms
- Module Learning Objectives
- Topics Covered in This Module
- The Guiding Principles
- Applying the Guiding Principles
- Explain the different ITSM concepts that are essential drivers of CSI
- Apply the ITSM guidance principles in a real-world context
- Apply the CSI approach to manage improvements in a given organizational context
- Connect and align ITIL with other frameworks, good practices, and methodologies
- Use measurements and metrics to enable continual improvement
- Communicate effectively to enable CSI
- Apply OCM to support continual improvement
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ITIL® V3 Practitioner | eLearning
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Blockchain Foundation – Applications of Blockchain
Course Description
Course Outline
Target Audience
Learning Objectives
Modern Desktop Certification Exam MD-100: Windows 10 (CA176)
The skills and objectives in this course cover the Microsoft Windows 10 (MD-100) certification, and will help you prepare for Microsoft 365 Certified: Modern Desktop Administrator Associate workload.
This course is intended to help participants acquire the skills and expertise required to take and pass the first of two Microsoft exams relevant to Microsoft 365 Certified: Modern Desktop Administrator Associate Certification. This is one of the most common certifications on the current IT pro qualification list which requires the following exams :- MD-100: Windows 10-MD-101: Managing Modern Desktops.
This course dives into the skills needed to deploy Windows 10; manage devices and data; configure connectivity; and maintain Windows 10 as part of a Microsoft 365 platform.
Dive in and start learning the premium concept that will get you up and running quickly along the path to acing your MD-100 exams and to become a Professional Windows desktop Administrator. REGISTER TODAY!
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