Description
This one minute video looks at five basic tips to providing a good customer experience through live web webchat.
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Live Chat Tips – Webchat (LP175)
₹249.00
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Responding to Negativity (LP220)
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This 1 minute video gives you a 4 step process to respond to negativity and negative comments. It follows the P.A.S.S. technique
Resolving Arguments (LP218)
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This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues.
Showing Empathy (LP222)
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Understanding and showing empathy are key skills to help get on side with a customer. This video outlines some things you can do to build on these skills
Slowing down your Speech (LP223)
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Some people speak a little too fast. If you struggle to slow down your speech, try some of the tips in this video. People can speak 120-250 words a minute no problem, so aim for the lower end of the scale by using these tips. Remember, speaking too slow can be as frustrating as speaking too fast, so ensure you get a happy medium.
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