In this 10 minute video module, we explain the importance of managing the needs of your customers and ways in which you can do that. It starts with good listening and understanding your customer so you can lead them to the best outcome.
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This 1 minute video gives you a 4 step process to respond to negativity and negative comments. It follows the P.A.S.S. technique
This 1 minute video explains 5 things leaders can do to help their home workers feel comfortable and valued.
When a team starts to get going, they move to the storming stage. A few key things will help the team move even further to the norming stage and in this video, we tackle those points.
This 1 minute video explains five things you can do to ensure you have appropriate and successful video conference calls.
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