₹249.00
When we need to get information from a customer, it’s normally so we can make our live’s easier too. Helping the customer see that they also will have a faster, smoother and often safer experience, will help them be more willing to share information with you. This is where the skill of gaining permission to ask questions can really help.
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Some people speak a little too fast. If you struggle to slow down your speech, try some of the tips in this video. People can speak 120-250 words a minute no problem, so aim for the lower end of the scale by using these tips. Remember, speaking too slow can be as frustrating as speaking too fast, so ensure you get a happy medium.
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This one minute video explains what a ‘No blame apology’ is and how to phrase one.
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This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues.
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