Understanding which questions to ask when is important. Open and Closed questions explained.
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Understanding and showing empathy are key skills to help get on side with a customer. This video outlines some things you can do to build on these skills
This one minute video explains what a ‘No blame apology’ is and how to phrase one.
This video shares what conflict is and how to better collaborate to get a win / win resolution.
Service based selling is a way of softening the sales experience. This video shows how to make sales an extension of great service.
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