Identify techniques and applications of coaching, apply the GROW model in the coaching process, discuss the process of feedback , learn how to give and receive feedback , apply the STAR/AR Model of feedback.
The course explains about realisation the importance of customer relations, build and sustain customer relations, deal with customer complaints and to create a customer-focused culture.
This course provides a basic level understanding of the principles of goal setting. It highlights the importance of setting goals and the aspects that enable in successfully achieving them.
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