Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan.
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When a team starts to get going, they move to the storming stage. A few key things will help the team move even further to the norming stage and in this video, we tackle those points.
This one minute video shares some was you can handle bullying situations at work.
This 1 minute video outlines what you can do to effectively resolve arguments rather than try to win them and therefore cause further issues.
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