This video shares what conflict is and how to better collaborate to get a win / win resolution.
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In this video, we explain how to help overcome the natural stress response – Flight, Fight or Freeze. A simple 4 step process to help is described.
This 1 minute video gives you a 4 step process to respond to negativity and negative comments. It follows the P.A.S.S. technique
This video we look at what it means to take ownership. Every person can and should be responsible for ensuring customers get the best service possible.
In this video, you will learn four key tips on how to have a value led sales conversation rather than on price.
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