The industry-recognized CCC Blockchain Foundation provides various practical exercises that allow you to experience two of the most popular cryptocurrencies – Bitcoin and Ethereum. The course’s exposure to real-life blockchain and crypto trading ensures the knowledge you gain is ready to be implemented.
Through Blockchain Trails, you will follow a guided path that helps you develop your knowledge through a series of short learning interventions. Every module comprises videos, animations, exciting quizzes/exercises, and downloadable study material. Participants can learn at their own pace, engaging with the media format that best fits their learning behavior.
Once the certification exam is passed, you are awarded a diploma and digital badge officially recognizing you have achieved the CCC Blockchain Foundation certification and are now a member of the Cloud Credential Council’s global community.
Course Outline
Working of Blockchain
Tiering of Blockchain Technology
Understanding a Blockchain Transaction
Introduction to Cryptography
Cryptography in Blockchain
Digital Signature and Multisignature
Introduction to Mining
Blockchain Mining
Target Audience
The following departments benefit from CCC Blockchain Foundation-certified professionals:
Administrative/Management
Finance & Accounting
Legal
Marketing & Sales
Operations
Research & Development
Other
CCC Blockchain Foundation jobs include:
Accountants
Consultants & Service Providers
CXO’s, Board Members, & Business Operation Heads
Participants learn to describe, explain, and distinguish among the various elements of being an ITIL Practitioner. Moreover, it helps them improve practice solving, calculating, and applying the knowledge and techniques to a realistic scenario. The course also includes a toolkit and continuous learning track to give learners ongoing support throughout their improvement journey.
Course Outline
Module 1: Course Introduction
Course Learning Objectives
Course Agenda
Module Learning Objectives
Topics Covered in This Module
Scenario-based Learning
Course Structure
Certification
The CSI Approach
Guiding Principles
Get to Know Each Other
Module 2: The Journey
Intent and Context References
Relevant Glossary Terms Module
Learning Objectives
A Message from the CEO
Current Challenges
The CSI Approach: What is the vision? Where are we now? What is the vision? Where are we now?
The Assignment Sources and Inputs
Decision Time!
Debrief Template: Elevator Pitch
Template: SWOT Analysis
Template: Stakeholder Analysis Worksheet
Template: Orientation Worksheet
Template: CSI Register
Module 3: Organizational Change Management (OCM)
Intent and Context References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
Purpose and Approaches
Essentials for Successful Improvement
Implementing a Successful Change
Continual Improvement of OCM
Module 4: The Desire
Intent and Context References
Relevant Glossary Terms
Module Learning Objectives
The CSI Approach: Where do we want to be? Where do we want to be?
Vision to Measurement
Trail Our Goals and Value
Never Lose the Big Picture!
Company Requirements
The Assignment Sources and Inputs
Presenting the Power of the Story
Debrief Template: Presentation Worksheet
Template: Stakeholder Worksheet
EJ Airways
CSI Register
Module 5: Communications
Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
Good Communication
Communication Principles
Communication Techniques
Types of Communication
Module 6: The Roadmap
Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
The CSI Approach: How do we get there? How do we get there?
Refresher: Five Major Aspects of Service Design
Refresher: Balanced Scorecard
Mixing Frameworks and Methods
A Message from Lynda, Head of PR
The Assignment Sources and Inputs
Getting into Character: You are EJ Airways!
A Message from the CEO
Meeting Time
Debrief
Template: Implementation Plan (including RACI and Workshop Checklist)
The CSI Approach: How do we keep the momentum going? How do we keep the momentum going?
Resistance Management Plan
Reinforcement with Balanced Diversity
The Assignment Sources and Inputs
CEO’s State of Mind
Debate Time
Debrief
Template: Resistance Management Plan
Module 10: Guiding Principles
Intent and Context
References
Relevant Glossary Terms
Module Learning Objectives
Topics Covered in This Module
The Guiding Principles
Applying the Guiding Principles
Module 11: Exam Preparation Guide
Target Audience
This course is of interest for ITSM professionals. Whether working in customer service or involved in running projects, everyone should be able to identify, initiate, and successfully complete service improvement initiatives either small or large.
Learning Objectives
At the end of this course, learners are able to:
Explain the different ITSM concepts that are essential drivers of CSI
Apply the ITSM guidance principles in a real-world context
Apply the CSI approach to manage improvements in a given organizational context
Connect and align ITIL with other frameworks, good practices, and methodologies
Use measurements and metrics to enable continual improvement
The industry-recognized CCC Blockchain Foundation provides various practical exercises that allow you to experience two of the most popular cryptocurrencies – Bitcoin and Ethereum. The course’s exposure to real-life blockchain and crypto trading ensures the knowledge you gain is ready to be implemented.
Through Blockchain Trails, you will follow a guided path that helps you develop your knowledge through a series of short learning interventions. Every module comprises videos, animations, exciting quizzes/exercises, and downloadable study material. Participants can learn at their own pace, engaging with the media format that best fits their learning behavior.
Once the certification exam is passed, you are awarded a diploma and digital badge officially recognizing you have achieved the CCC Blockchain Foundation certification and are now a member of the Cloud Credential Council’s global community.
Course Outline
What is Blockchain
History and Origin of Blockchain
A Brief about Blocks and Nodes
Introduction to Nodes
Blockchain Components
Overview of Blockchain Types
Target Audience
The following departments benefit from CCC Blockchain Foundation-certified professionals:
Administrative/Management
Finance & Accounting
LegalMarketing & Sales
Operations
Research & Development
Other
CCC Blockchain Foundation jobs include:
Accountants
Consultants & Service Providers
CXO’s, Board Members, & Business Operation Heads
The core components of the course include the course videos and the self-study guide. The course videos help the participants to learn the relevant concepts through lecture videos and animations. The self-study guide is a comprehensive reading material that include the relevant concepts supported by a case study and additional examples and tips. The case study is based on a fictitious organization, ‘Axle Car Hire’ and focuses on describing how and organization adopts the ITIL 4 guidance through ITIL guiding principles, service value chain, continual improvement model, and ITIL practices.
The rich learning experience is supported by additional learning tools such as pre-reading guide, post-reading guide, and a set of quick reference cards. In addition to these core components, the learning track comprises pre-reading guide, post-reading guide, a set of quick reference cards, summary podcast, sample exams, and practice questions.
Target Audience
The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification benefits roles such as:
Business Managers
Business Process Owners
DevOps Team Members
IT Consultants
IT Developers
IT Management
IT Support Staff
Service Providers
System Integrators
Learning Objectives
At the end of this course, participants will be able to:
Understand the key concepts of ITIL service management.
Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
Understand the four dimensions of ITIL service management.
Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
Understand the key concepts of continual improvement.
Learn the various ITIL practices and how they contribute to value chain activities.
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